I would like to request a refund for my order

Dissatisfied

1. Our Product Research Team has devoted extensive time to selecting items we believe our customers will appreciate, as these products are high in demand, trending, or popular in the market.
2. We kindly ask for your understanding that running a small business involves numerous operating costs. For this reason, we entrust our customers with the responsibility of thoroughly researching the product before purchasing, ensuring it meets their needs. If you feel the product may not be right for you, we encourage you not to proceed with the order
3. While we understand that you may be unhappy with your item, we must inform you that operational costs have already been applied to your order. Because of these expenses, we consider all sales final, and therefore, refunds are not available at this time.

Incorrect Item

1. An incorrect item received constitutes receiving a totally different item as shown on our website.
   • Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
   • Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
   • Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
     • As a small business, we are deeply committed to ensuring that the product information displayed on our website is both detailed and comprehensive. We make every effort to include all relevant specifications, features, and benefits to help customers make well-informed decisions about their purchase.
   • Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
     • As a small business, we are dedicated to making sure that the product information available on our website is as comprehensive and detailed as possible. This ensures customers have all the information they need to decide whether or not to complete their purchase, and we encourage them to reconsider the order if they feel the product doesn’t fully meet their needs or expectations.
2. A replacement order, with the same shipping speed that was used on your original item, will be created.
   • Please send us three photos in different angles of the item you’ve received as it will help us expedite your replacement order.
   • If a replacement order will be created, there is no need to send the incorrect item back to us.

Items Not Received After 30 Days

1. Items not received after 30 days [excluding shipments that are showing delivered on the carrier's website, e.g., showing delivered in USPS or Canada Post] is eligible for a free replacement.
   • A replacement order, with the same shipping speed that was used on your original item, will be created.
2. If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
   • Please click here to know what tracking number should I give to my local post office.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.