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No Tracking Number Yet
- If you haven’t received a tracking number yet, kindly reach out to us through our Contact Form page so we can confirm with our Fulfillment Center whether a modification is still possible. We will notify you within 24 to 48 business hours about the outcome of the request.
The Tracking Number Has Been Emailed
- If the shipment status is showing “Label Created” or “Shipment Notification Sent,” please contact us via our Contact Form page, and we will confirm with our Fulfillment Center whether a modification is still possible. We will keep you informed within 24 to 48 business hours.
- We would like to ask for your kind understanding that if the shipment status has advanced beyond “Label Created” or “The shipment notification has been sent,” it means that the parcel has left our Fulfillment Center and is likely already in transit. While this typically prevents us from making any modifications, we assure you we’ll do our utmost to assist you.
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.