My shipment was sent back to the sender.

1. Occasionally, packages are returned to us as undeliverable.
   
   1. A package might be returned as undeliverable for several reasons:
      1. An incorrect or outdated address may lead to delivery issues. Typically, the courier will hold the package for a certain duration before returning it to us. Please ensure that you verify your address thoroughly before completing your order.
         
         1. 1. Please click here to see a list of the most common couriers.
            2. Please click here to see if your original tracking number has been assigned a local post tracking number.
      2. If the shipping address you entered was wrong and the order has already shipped, please submit a ticket through our Contact Form page so we can determine if sending a replacement is feasible. However, be aware that this is not guaranteed as all sales are considered final and refunds cannot be issued.
      3. If an incorrect shipping address was provided in your order and you contacted us before the order shipped submit a ticket through our Contact Form page so we can check on what would be the best approach to resolve the issue and make things right!
         1. 1. If it’s merely a typographical error, such as Loa Angeles, CA, 90210, there’s a good chance that your local post office can still recognize the correct shipping address. Please reach out to your local post office for assistance.
            2. If any part of the address, such as the street name, zip code, or city is incorrect, we will reach out to your local post office for you to make the required corrections. If that’s not possible, we will arrange to send a replacement.
      4. Our system may not identify the address format you used, or the package might have been assigned to a carrier that cannot deliver to that specific address.
      5. You may have used a restricted address. If the order is sent to a prison, correctional facility, or similar institution, there may be specific restrictions on the products and/or the carrier delivering them.
      6. The delivery carrier made an attempt to deliver but was unsuccessful. Most of our carriers typically try more than once to deliver packages. If they are unable to complete the delivery, the package will be returned to us.
      7. The recipient refused the delivery. A gift recipient who isn't expecting a gift may refuse a package if they believe it's being delivered to them by mistake.
   2. We can't re-ship orders that carriers return to us as undeliverable due to the reasons above except for clause 1.1.3 above. If you still want to purchase the same item/s, place a new order on our website.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.