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- Items that are damaged, incorrect, or not received after 30 days (excluding shipments marked as delivered on the carrier's tracking website, such as USPS or Canada Post) qualify for a free replacement within 7 business days.
- After 7 days from your delivery date, we regret that we cannot offer a replacement.
- All purchases are final. If you receive a defective or incorrect item, or did not receive your order after 30 days [excluding those marked as delivered by USPS or Canada Post], we will offer a replacement instead of a refund.
Damaged Item
- A replacement order, with the same shipping speed that was used on your original item, will be created.
- Please send us three photos in different angles of the item you’ve received as it will help us expedite your replacement order.
- If a replacement order will be created, there is no need to send the damaged item back to us.
Incorrect Item
- An incorrect item received constitutes receiving a totally different item as shown on our website.
- Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
- Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
- Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
- As a small business, we are committed to ensuring that the product details posted on our website are comprehensive enough to help customers decide whether they want to proceed with the purchase or if they should opt for a different item that better suits their needs.
- Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
- As a small business, we ensure that the product information on our website is thorough and complete, enabling customers to make an informed decision about whether to proceed with their purchase or reconsider if the item doesn't meet their expectations or needs.
- A replacement order, with the same shipping speed that was used on your original item, will be created.
- Kindly provide three photos of the item you received from different angles, as this will help us process your replacement order more quickly.
- There is no need to return the incorrect item if we are arranging for a replacement order.
Items Not Received After 30 Days
- If your items haven’t been received within 30 days [excluding deliveries marked as delivered on the carrier's tracking site, e.g., USPS or Canada Post], you are eligible for a free replacement.
- A replacement order, with the same shipping speed that was used on your original item, will be created.
- If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
- Please click here to know what tracking number should I give to my local post office.
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If you require further assistance, submit a ticket here. We will respond within 48 hours.